Return Policy

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund or replacement.
• Timing: we have a 7-days Return & Exchange Policy, since the day item was received. After 7 days, the item is eligible to return for store credit for up to 30 days after the item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• To be eligible for a return, goods cannot be a special order item, or a customized item. All online exclusives are considered special order items.
• For returns, please email jewelersgarden@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be issued and processed to the original payment method of the order. Please allow 7-10 business days for credit card refunds to be processed.